Shipping Policy

Last updated: November 2025

At KOVOÚ, we aim to deliver your orders quickly, safely, and efficiently.
Please read our shipping terms carefully to understand how and when your order will arrive.

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1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

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2. Shipping Time

• Local (Egypt): 2–5 business days.

• International: 7–14 business days depending on location and customs clearance.

You’ll receive a tracking number by email once your order is shipped.

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3. Shipping Fees

• Shipping rates are calculated at checkout based on your location and order weight.

• Free shipping may be available on selected promotions or orders over a certain amount (announced on the site).

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4. Order Tracking

After your order is shipped, you’ll receive an email with:

• A tracking link, and

• The courier company’s name.

You can also track your order anytime through your account on our website.

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5. Delays

Please note:

• Delivery times may vary during high-demand periods (sales, holidays, etc.).

• KOVOÚ is not responsible for delays caused by courier services or customs clearance.

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6. Wrong or Missing Items

If you receive the wrong or missing item, contact us within 48 hours of delivery at kovoume@gmail.com.
We’ll investigate and arrange a replacement or refund if applicable.

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7. Contact Us

If you have any questions about shipping or need help with your order, please contact us:
📧 Email: kovoume@gmail.com
📞 Phone: +20 1143927275
🌐 Website: www.kovou.shop

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