Refund Policy

Refund Policy

Last updated: November 2025

Thank you for shopping with KOVOÚ.
We want you to be completely satisfied with your purchase. If you are not, we’re here to help.

1. Returns

You have 14 days from the date you receive your order to request a return.
To be eligible for a return:

  • The item must be unused, unworn, and in the original packaging.

  • Tags, labels, and accessories must still be attached.

  • Proof of purchase (order number or receipt) is required.

Items that are on sale, custom-made, or final clearance cannot be returned or exchanged unless they arrive damaged or defective.

2. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable, unless the return is due to an error from our side (wrong or defective item).

3. Exchanges

We currently offer exchanges for defective or damaged items only.
If you need to exchange an item for the same product, contact us at kovoume@gmail.com.

4. Shipping Returns

To return your product, please contact us first via email for the return address and instructions.
Customers are responsible for return shipping costs, unless the return is approved for a quality issue or wrong item.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.

  • Contact your credit card company or bank — it may take some time before your refund is officially posted.
    If you’ve done all this and still haven’t received your refund, please contact us at kovoume@gmail.com.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out:
📧 Email: kovoume@gmail.com
📞 Phone: +20 1143927275
🌐 Website: www.kovou.shop